Work History
It’s always interesting—and for employers, it’s vital—to know what strange kinds of work a person has gotten into in the course of his life. By grace, I’ve had almost continuous work since I was sixteen. A résumé is great for a quick overview, but for a slightly more extensive understand of what I’ve done and the skills I’ve exercised in my various positions over the years, feel free to take a gander below.
Technical Writer/Support Specialist
The City by Zondervan, Seattle, WA (May 2009-Present) (Independently Contracted)
- Arranged, wrote, and regularly updated our two primary product manuals, a series of secondary Quick Start Guides targeted at specific user types, as well as supplementary materials used during on-site training sessions
- Wrote, maintained, and continually expanded a repository of answers to common questions designed to be the first line of customer support for end users
- Provided high-touch customer support through The City’s Builder Community and Help Center: receiving support tickets, answering questions, and researching and reporting system bugs, all resulted in strong, lasting relationships with many of our clients
Technical Writer
Microsoft, Redmond, WA (April 2008-November 2008) (Contracted through Aquent)
- As a telecommuter, wrote eleven weekly articles designed to engage readers, advertise businesses for sale, and direct web traffic to four different international franchise brokering websites:
- Consistently developed subject templates and wrote each piece to meet expectations for SEO keyword usage without losing professional tone or written cohesion
Writing Center Tutor
- Reviewed, discussed, and helped roughly 30 students per quarter edit problems in essay/report structure and content (in all educational disciplines), resulting in final project evaluations rising up to two letter grades for some tutees
- Provided general grammar and spelling correction for peers at all levels of writing skill
Volunteer Writer
Vox Pop Magazine, Mars Hill Church, Seattle, WA (March 2005-December 2007)
- Interviewed necessary persons and performed research to acquire information and opinions on the designated topics, recording and sorting material for final compositions
- Wrote each article, intentionally walking the line between information and entertainment to make cultural and personal analysis amusingly palatable and relevant to our 6,000-member reader base
Development Intern
- Edited and updated organizational information from outdated paperwork for current use
- Wove together necessary data with personal stories to craft professional and concise, yet authentic grant proposals that were sent to four different charitable foundations nationwide, resulting in $10,000 in granted financial support
- Wrote other non-fund-raising materials such as volunteer letters and newsletter articles
Sales Associate
- Consistently acquired and passed on knowledge of the production and purposes of thousands of paper, printing, and office products
- Performed weekly price checks and changes throughout the entire warehouse-style store
- Frequently spent hours working alone either in the front of the house, running registers and phones, or in the shipping department
Sales Associate/Supervisor
- Maintained familiarity with hundreds of books, musical albums, videos, and gift items in order to deliver optimum customer service at every opportunity
- Often worked independently for hours on end, either on specific projects or isolated in the segregated music department
Additional Experience
Children’s Ministry Volunteer
Mars Hill Church, Seattle, WA (September 2004-present)
Backroom Stocker
Target, Seattle, WA (November 2007-April 2008)
Skilled Laborer
DI-5 Contracting, Seattle, WA (January 2007-October 2007)
Server/Service Assistant
Old Spaghetti Factory, Seattle, WA (October 2005-June 2007)
Youth Ministry Volunteer
Hope Christian Fellowship, San Gabriel, CA (June 2001-April 2004)
Computer Lab Technician
Pasadena City College, Pasadena, CA (January 2002-December 2003)
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